Frequently Asked Questions

I want to resell Aqua Fresca. What is the requirement and price for distributors?

Please contact our sales and marketing manager for more information about price schemes and distributor contract requirements: roberto.austim@gmail.com

What are the product sizes?

Current product sizes are 240ml cup, 330ml bottle, 600ml bottle, 1.5L bottle, 5L bottle, 12L bottle, 19L / 5-gallon bottle. Please refer to our home page for product images.

Do you accept 5-gallon bottles other than Aqua Fresca 5-gallon bottles?

We do not accept other brand of 5-gallon bottles because Aqua Fresca 5-gallon bottles cleaning and refilling are done by our automated machine and only Aqua Fresca 5-gallon bottles can fit.

Is Aqua Fresca Water local or imported drinking water?

Aqua Fresca Water is a locally produced drinking water and is the only drinking water produced in Timor-Leste with international certification ISO 9001:2015 and HACCP Code: 2020 to guarantee that consumers can get the best quality drinking water in Timor-Leste.

How can I apply for a job at Aqua Fresca?

Current job vacancies are posted on the Aqua Fresca Water Facebook Page.
Job advertisements include instructions on how to apply from there.

I want to visit the Aqua Fresca factory.
What are the requirements?

Aqua Fresca is open to receiving visits from institutions and communities to show how our integrated production process in bringing the good nature of Aqua Fresca products to consumers.

Here are the requirements to apply for a visit:

  1. Age of visitors must be above 15 years old.

  2. Visitors must comply with the rules and regulations that apply while in the factory environment.

  3. Availability times and dates are tentative and depends on the time and factory readiness.

  4. The maximum number of participants is 25 people.

  5. All visitors are required to wear polite clothes and closed shoes during the visit.

  6. The Aqua Fresca tour bus may be willing to pick up visitors in a specified place within the Dili area.

  7. Proposals must be submitted 2 months prior to the visit.

Applicants can send a visit request by email to marketing.austim@gmail.com or written letter sent to:

CONSORCIO AUSTIM BEVERAGE, S.A

Aldeia Turleu, Suco Tibar, Bazartete,

Liquica, Timor-Leste

+670 7496 2999

Where is the Aqua Fresca factory and office located?

Aqua Fresca factory and office is located at Beduku, Liquica, Timor-Leste. Here’s a link of our Google Map location: https://maps.app.goo.gl/FZyKTedr5NnBfcCJ6 but we strongly advise to not to follow the ‘Directions’ suggested by Google Maps.
For directions, please contact us on WhatsApp: +670 78351999 / 74962999